We arrived there Friday evening and were given no information except to come to reception at 9am the next morning to pay by cash which was fine. The lady who's name I didn't catch was lovely, she gave us a full brief of the park including maps and even put half a dozen bread rolls in the oven for us. You have to book rolls the day previous which is fine, but as we hadn't been given the information previous she was more than accomadating. Thank you to the reception lady who wears glasses. However it's a shame that the rest of the staff were not as experienced in customer services, needless to say we will never return and neither will the other 20 units that we were doing a recce for, we were planning on two months next summer but we will now go somewhere else.
So, the children's play area was ok, lots of elder teenages taking over intimidating the younger kids, on the trampolines and swings. Also golf buggies from rented residence on the park zooming at dangerous speeds around the park, but apparently were not allowed on the camping area! Even the staff say that they do what they want! There is a speed limit, but they do not stick to it and several little children who were on the grass had to be bought inside for safety reasons. This is not what you want for your holiday.
The toilet facilities are mobile type units, the more up to date ones are at the other end of the park. Washing facilities are €5 per wash with €1 for a wash capsule. Plenty of hot water but the cleanliness leaves a lot to be desired, not clean at all, apparently the cleaners were meant to clean twice a day in high season, only once a day did we see them and yes we were pitched opposite.
Reference pitch, several of us were completely water logged, a few that we saw left their pitch to be moved to another pitch which was the children's playing area.
Aparantley we are still in the high season, therefore the shop should be open, it wasn't, the snack bar should be open, it wasn't, the kids club should have been open, it wasn't. The Chinese restaurant was ok, staff friendly which after every thing was a bonus. The distance of the shop isn't for the faint hearted, if you plan to walk, don't, if you are elderly or have difficulties In walking or cycling you won't make the shop. You must take a car or enjoy cycling 30 minutes there and then 30 minutes back. It's the local supermarket, one In Roermond and one in the opposite direction. If you plan to pitch up and stay make sure you have plenty of provisions.
So when we tried to leave after paying for 5 days, the staff kept us in the park for 45 minutes against our will. We had trains and planes to catch which we could have easily missed due to their disgusting behaviour. When I asked if they could open the barrier they refused point blank for 40 minutes, telling me I hadn't paid, even though I tried to tell them my name, they dismissed me and wouldn't speak to me. When my husband tried, they told him the same, you haven't paid and you will wait. We had paid in full and in cash, then a cleaner came out and started arguing with my husband saying we hadn't paid, my husband asked him to come over and speak with him, he just waved his hands and walked off. Another customer told us that the reception was closed which isn't advertised, nor is it in the information that you receive. The reception is supposed to be open all day as it states in the information but it was closed for two hours. When we finally got into reception the lady then asked our name and said everything is paid and ok. I said to her I know it is, who do you think we are? She said I had you confused with someone else, I said to her how can you when you wouldn't take my name or registration number. She then brought other staff into reception which was very intimidating. She didn't apologise, she just smiled smugly. Hers and the rest of the staffs behaviour was absolutely disgusting. We were treated like something the dog had left behind. She was the lady who the same morning wouldn't give my 10 year old son our ordered bread rolls because we had mislaid the receipt, even though we had paid.
NEVER AGAIN. Very very disappointed as the pictures look fab.